At Khujo, we strive to provide the best possible shopping experience for our customers. If, for any reason, you’re not satisfied with your purchase, we’re here to help.

Returns and Refunds:

Return Period: You can return a product within 3 working days from the date of delivery.

Condition of Returns: The product must be in its original packaging, undamaged, and with all tags intact.

Refund Method: We’ll refund the item price and shipping fee to your original payment method.

Return Shipping Costs: You are responsible for paying for your own shipping costs for returning the item. However, if the product is damaged or defective, we’ll reimburse the return shipping cost.

Refund Process:

Initiating a Return:  Contact our customer support team within the return period,  and we’ll provide a return merchandise authorization (RMA) number.

Processing Time: Refund processing time depends on the payment method and type of refund. Typically, it takes 3-5 working days to process a refund.

Refund Method: We’ll issue a refund to your original payment method (e.g., bKash, Nagad, credit/debit card, or cash).

Exceptions:

Digital Products: All sales are final for digital products, such as software or e-books.

Damaged or Defective Products: If a product is damaged or defective, we’ll provide a replacement or refund, whichever you prefer.

Contact Us:

If you have any questions or concerns about our refund and returns policy, please contact our customer support team:

Email: info@khujo.com

Changes to Policy:

We reserve the right to modify or update our refund and returns policy at any time without prior notice. It’s your responsibility to review and understand our policy.

By shopping on Khujo, you agree to our refund and returns policy. We’re committed to providing the best possible shopping experience and appreciate your feedback.